Terms and Conditions

These terms apply to all quotations, agreements and work performed by Jamal Klusbedrijf unless otherwise agreed in writing.

Customer means any consumer or business client who instructs Jamal Klusbedrijf.

A quotation is non-binding until accepted and remains valid for 30 days unless stated otherwise.

The quotation describes included work, materials and costs as clearly as possible. Obvious errors do not bind Jamal Klusbedrijf.

• Additional work is discussed in advance and confirmed in writing where possible.
• Unforeseen site conditions may result in extra costs and a revised schedule.
• Customer-requested changes are charged separately.

The agreement is formed when the customer accepts the quotation in writing, digitally or demonstrably orally, or when work begins with the customer’s consent.

The quotation, additional agreements and these terms together form the agreement.

Jamal Klusbedrijf performs the work carefully, professionally and according to the agreements.

Start and completion dates are target dates unless expressly agreed as strict deadlines. Weather, illness, shortages, force majeure or site conditions may affect the schedule.

• The customer provides timely access.
• Water, electricity and ordinary facilities are available where needed.
• The customer reports known defects, pipes, asbestos, moisture and other risks in advance.

The customer enables safe, uninterrupted work and removes or protects personal and fragile property unless agreed otherwise.

Reasonable costs or delays caused by missing information, access or cooperation may be charged to the customer.

Changes are discussed promptly. Additional work is charged at the agreed price or, if none was agreed, a reasonable price.

Minor technically necessary changes without material effect on price, quality or appearance may be made without separate approval.

Jamal Klusbedrijf does not normally require an advance payment. An advance applies only when agreed in writing for a specific project.

Invoices must be paid within 15 days of the invoice date.

• A consumer who pays late first receives the legally required free reminder with a 14-day payment period.
• After that period, statutory interest and legally permitted collection costs may be charged.
• Statutory rules on default and commercial interest apply to business customers.

If the customer cancels an accepted assignment outside a statutory cooling-off period, the customer reimburses reasonable and demonstrable costs caused by the cancellation.

These may include ordered or non-returnable materials, preparation time, reserved working time that could not reasonably be rebooked, and actual travel or call-out costs.

• Jamal Klusbedrijf limits its loss where reasonably possible.
• No arbitrary penalty is charged; only reasonable and demonstrable costs and loss.
• Work already performed remains payable.

Consumers may have a statutory 14-day cooling-off period for agreements concluded remotely, by telephone or away from business premises. Statutory exceptions remain applicable.

If the consumer requests work to start during that period, this must be expressly requested. A proportionate amount may be due if the consumer withdraws after work starts. The right may expire after full performance with prior express consent.

Jamal Klusbedrijf performs work to the standard expected of a careful and competent contractor. Statutory consumer rights always remain in force.

A defect attributable to the work and reported within a reasonable time will, after assessment, be repaired free of charge within a reasonable period.

• No cover for normal wear, misuse, insufficient maintenance or third-party damage.
• No cover for hidden defects in the existing substrate, structure or pipes that were not visible or disclosed.
• No cover for defects in customer-supplied materials unless Jamal Klusbedrijf should have warned about them.
• The customer first gives Jamal Klusbedrijf a reasonable opportunity to inspect and repair.

The customer checks the work at completion and reports visible defects promptly. Other complaints are reported in writing within a reasonable time after discovery, with a clear description and photos where possible.

A complaint suspends payment only for the reasonably disputed part. The parties first try to find a practical solution.

Jamal Klusbedrijf is liable for direct loss caused by an attributable failure insofar as liability cannot legally be excluded.

Liability for indirect or consequential loss, lost profit or business interruption is excluded insofar as permitted by law. This does not apply to intent or deliberate recklessness.

• The customer remains responsible for accurate and complete site information.
• Jamal Klusbedrijf is not liable for hidden defects, incorrect instructions or third-party work.
• The customer reports damage promptly and reasonably limits further damage.

During force majeure, obligations are suspended while performance is reasonably impossible. Examples include extreme weather, serious illness, government measures, transport problems and unforeseen material shortages.

If force majeure lasts unreasonably long, either party may terminate the unperformed part. Work already performed and reasonable costs remain payable.

Dutch law applies to the agreement.

The parties first try to resolve disputes amicably. Otherwise, the competent Dutch court may decide the dispute. Consumers retain mandatory consumer rights and the legally competent court.